Latest Articles
- Capacity Building in an Unfriendly Economic Environment
With the New Year here and many mature businesses not, we must reflect on what has to be done to operate effectively with out current resources all while taking advantage of the opportunities left behind from closed competitors. The silver lining is the opportunity to build capacity and increase market share. For non-profits this means providing more services for the community with the current resources.
- Lean Office - The Relentless Pursuit of Common Sense
When someone hears the word "Lean" in a business setting they may respond with ugh. No need however. Even as this discipline is essential to the survival of companies in the new world economy, it is also an exercise in common sense. Well herein lies the problem. What is common sense to one is not necessarily common sense to another.
- What is Value Stream Mapping and How Can it Help Me Increase Profits?
You are probably asking what is a Value Stream Map and how does that help me increase profits? Do you have a good idea what you are wasting time, money and resources on? If you are like most business owners probably not.
- Evaluating Customer Relationship Management (CRM) Software - Increase Productivity Database
As I work with clients this tool is becoming increasingly important. To try to track your correspondence, email, documents, phone calls and appointments with your customers and prospects is nearly impossible to do on paper.
- The Organized Stress Free Vacation
Summer is here and so is family vacation time. I speak to many people who dread the preparation and aftermath of a vacation. How do you minimize the stress of vacation? With preparation. Below are some tips to help your vacation be the best it can be.
Orange County & Hudson Valley Lean Office Specialist
Transforming systems and processes for client success!
*Is your staff working long hours?
*Does your staff alternate between shuffling too much work and waiting on someone else?
*Do you spend more time being a fire fighter than completing important projects?
Many organizations are faced with staff working long hours, paperwork getting bogged down on someone’s desk and stalled cash flow as a result. When someone asks why do we do it this way? The classic answer is because it has always been done that way. This does not mean it is the most effective way. Thriving industry leaders create environments where staff can succeed.
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Your results with a streamlined office:
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 Your Lean Path to Success |
Picture this…
*A customer relationship system where your sales staff have their routine tasks automated so they do the required follow up.
*Designing forms that can be filled out by staff, potential as well as current customers faster and easier.
*Orders and Inquiries come in with higher accuracy and allow your customer service to spend more time fulfilling the needs of clients or prospects.
*Paper files no longer need to be pulled manually because important paperwork is stored in a central location. Reduce misplaced files.
*Mid and upper level management can focus on primary organizational objectives instead of routine administrative tasks.
Lean Office helps you fulfill your role as leadership by freeing up time to create strategic alliances and educate potential customers why they should purchase from your company. For you to do your job well, your staff needs the ability to make good routine decisions independently and know when to ask for help. To support your organization’s goals you must have a clear line of communication across departments, thus making the right impression with customers and potential clients. Lean Office principles enable your organization to do this well.
To learn how you can achieve a Lean Office for your organization contact Cynthia Marsh-Croll at 845-649-2778 today.
