Find your Lean Office Consultants at Croll Productive Synergy.

Latest Articles

  • 6 Benefits of a Training and Development Program
    Over the years I have seen a common practice of cutting employee development during difficult economic times.  Though this may seem a fiscally good idea, the real costs say otherwise.  One significant facture is the cost of turnover.  Equally important, an unengaged employee provides poor service, high absenteeism and can slowly destroy a corporate culture.  [&]


  • Effective Training = Transfer and Adoption of Skills
    As a trainer one of the biggest challenges is having your attendees retain the information and then apply it when they get back to their office.  While working with my clients I have found 6 areas which are key to adopting the new habits and workflow being implement in their organizations.  For a training program [&]


  • How Do I Apply for New York State MWBE Certification?
    In my last article I talked about the benefits of New York State MWBE certification.  Once you have determined that your business can benefit from selling to the government and you qualify for the program what should you do next?  Use the online system to submit your application.  What I really like about this system [&]


  • Why Get New York State MWBE Certified?
    Many business owners are looking for ways to expand or create new revenue streams for their business. Selling your products or services to the government is one way to do that. That being said, not every business is a good fit to sell to the government so do your research. A great place to see [&]


  • Streamline Your Growth…Or Die!
    I recently had a table at a Minority Women Business Enterprise (MWBE) Expo. It was a great event and fabulous resources for the attendees as well as quality workshops.  Wonderful to be part of that.  One area I was talking to the attendees about was rapid unmanaged growth.  As someone who was also involved with [&]


Streamline Your Business Growth

We Can Show You How!


*Is your staff working long hours?

*Are you procedures preventing your business from growing?

*Are you frequently thinking there has to be a better way to get this done?


Addressing these areas and other operational challenges may result in increased cash flow and sales, lower costs, increased capacity, better customer service and more.


Stand Out From the Competition



Your results with a streamlined office:

  • Reduced Costs
  • Faster Cash Flow
  • Increased Capacity
  • Increased Productivity
  • Improved Utilization of Staff
  • Increased Employee Morale

What we can help you achieve?

*A customer relationship system where your sales staff have their routine tasks automated so they do the required follow up.

*Designing forms that can be filled out by staff, potential as well as current customers faster and easier.

*Orders and Inquiries come in with higher accuracy and allow your customer service to spend more time fulfilling the needs of clients or prospects.

*Paper files no longer need to be pulled manually because important paperwork is stored in a central location. Reduce misplaced files.

*Mid and upper level management can focus on primary organizational objectives instead of routine administrative tasks.

The Competitive Advantage

A Lean Office will outperform a traditional office in all departments and areas. In fact, it creates superior quality, cost control, customer service, delivery and morale.

Lean Office helps you fulfill your role as leadership by freeing up time to create strategic alliances and educate potential customers why they should purchase from your company. For you to do your job well, your staff needs the ability to make good routine decisions independently and know when to ask for help. To support your organization?s goals you must have a clear line of communication across departments, thus making the right impression with customers and potential clients. Lean Office principles enable your organization to do this well.

To learn how you can achieve a Lean Office for your organization contact Cynthia Marsh-Croll at 845-649-2778 today.