Latest Articles
- How to Get the Most Out of a Business Health Review with Your Accountant
While working with my clients and as Program Manager of the Entrepreneurial Assistance Program I have a common theme presents itself. How do I figure out how my business is doing? As a business owner I need to know the answer to this myself. So when I meet with my accountant, I want to give him the most up to date and accurate information. Thus providing the data he needs to help me make sound financial decisions. Your accountant can do this for you but they will need “information”.
- Planning For Success
So why is planning important? Without it you will waist a considerable amount of money, time, and resources. You can’t get where you want to go if you don’t know where you want to end up. Working with clients I usually find businesses that have grown ad hoc and call me when their inefficient back office operations are hampering growth. By developing a business plan you can prepare for growth and potential risk or problems. Therefore you are responding to your environment not reacting. Also, having a solid plan gives you a tool for making decisions.
- 10 Key Factors in Choosing Customer Relationship Management Software (CRM)
One of my favorite topics we teach in class is how to compile information that can be used to make smart business decisions. What usually comes up during class is many start-ups and existing companies know they need a tool to help them with collecting and using information but do not know where to start. This article’s focus is the ten key factors to help you choose the right Customer Relationship Management (CRM) software for your company.
- 10 Tips for Creating a Data Goldmine
I have been working with many clients who have their information in a database but are unable to get the information they want or know where to find it. Usually the culprit is a series of issues that come together to create the perfect storm of inefficiency. The tips below will help you to prevent this storm and maximize the information in your database to increase productivity and profits.
- How to Make More Money in 2012 with Data Driven Decisions
I have mentioned in many of my articles about metrics. Things we use to measure success and how far you are from reaching your goals. Data is much more than that – it is a valuable tool to make solid business decisions. It also helps you to save as well as make money. Below are some of the metrics you can use to help grow your bottom line in 2012.
Operate Better, Faster, Cheaper than Your Competition
We Can Show You How!
*Is your staff working long hours?
*Does your staff alternate between shuffling too much work and waiting on someone else?
*Do you spend more time being a fire fighter than completing important projects?
Many organizations are faced with staff working long hours, paperwork getting bogged down on someone’s desk and stalled cash flow as a result. When someone asks why do we do it this way? The classic answer is because it has always been done that way. This does not mean it is the most effective way. Thriving industry leaders create environments where staff can succeed.
Stand Out From the Competition
Your results with a streamlined office:
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 Your Lean Path to Success |
What we can help you achieve…
*A customer relationship system where your sales staff have their routine tasks automated so they do the required follow up.
*Designing forms that can be filled out by staff, potential as well as current customers faster and easier.
*Orders and Inquiries come in with higher accuracy and allow your customer service to spend more time fulfilling the needs of clients or prospects.
*Paper files no longer need to be pulled manually because important paperwork is stored in a central location. Reduce misplaced files.
*Mid and upper level management can focus on primary organizational objectives instead of routine administrative tasks.
The Competitive Advantage
A Lean Office will outperform a traditional office in all departments and areas. In fact, it creates superior quality, cost control, customer service, delivery and morale.
Lean Office helps you fulfill your role as leadership by freeing up time to create strategic alliances and educate potential customers why they should purchase from your company. For you to do your job well, your staff needs the ability to make good routine decisions independently and know when to ask for help. To support your organization’s goals you must have a clear line of communication across departments, thus making the right impression with customers and potential clients. Lean Office principles enable your organization to do this well.
To learn how you can achieve a Lean Office for your organization contact Cynthia Marsh-Croll at 845-649-2778 today.
