Latest Articles
- Information – an Office’s Gold
As America moves to service based industries the raw materials needed to bring a service or product to market is information. This is the “gold” in an office. With today’s technology we are able to collect, measure and quantify our leads and customers. The question then becomes what do we do with that information?
- BPs Lack of Seeing the Big Picture
No matter what side of the political fence you fall, BP failed to take the proper quality control measures. As the weeks pass more information is coming to light how the organization cut corners with safety to keep costs down. Safety is not the place to take short cuts. In the long run this can cost you thousands of dollars and possibly your business. In BP’s case it is running in the billions not to mention what it is doing for their stock value. The ramification of poor quality control is costly. So how could a corporation
- Make Your Bottom Line Grow
No matter what size your organization doing things as efficiently as possible is not only ideal it is necessary in the new world economy. One area that can be significantly improved is the office. In fact, 60 to 80% of costs associated with providing a service or product to market is administrative. If you were able to reduce these by one third how much could you increase your cash flow?
- Proper Planning Can Ensure Success
Planning is the backbone of success. Not doing it can cost thousands of dollars, man hours and resources. Proper planning can save you money, increase your cash flow and help fulfill your mission. Here is a simple tool to aid in ensuring your success.
- Working Between Departments Means Faster Cash Flow
When you look at a traditional organizational chart it has silos which contain various departments and the people overseeing and working in those departments. In today’s business climate where information is your company’s gold this can be troublesome. Why, because the right hand may not know what the left hand is doing. We have all [...]
Lean Office Services
In the most basic terms Lean Office is a combination of practical and proven systems that streamline office procedures so your staff can spend more time producing and less time on “baloney”. Implementing Lean Office will have a positive impact on every system, process, employee and customer.
We help our clients become lean enterprises. How do we do this? We work with our clients to eliminate waste and mistakes in their administrative processes. By creating an environment of analysis and discovery we can discern where there are bottlenecks and stalled cash flow in an administrative area or process. This is significant because 60 to 80 percent of costs with bringing a product to market are administrative costs. Just be streamlining and improving the flow of information and paperwork you can dramatically reduce these costs and better utilize your staff.
Another significant factor is a competitive edge. If you are able to process orders quicker with less mistakes, you are able to service your customers faster and cheaper than the competition. This can make the difference between business sustainability and growth or closing your doors. With the new world economy this is more imperative than ever.
The best way to demonstrate what we do for our clients is through a quick story.
Before Croll Productive Synergy
John was working for Omegacorp in sales and received a faxed order from a customer. He entered it into the quoting system while making 3 calls to verify details he could not read. John gave it to his supervisor for approval and did not receive the ok until 4:50 PM. Meanwhile the customer who had not heard from John all afternoon, decided to go with another vendor. John missed his quota.
After Croll Productive Synergy
After Lean Office, John now makes and exceeds his quota easily. His customers use a web form that collects information and provides John immediate live quotes without waiting. Since John spends less time doing paperwork, he can spend more time in the field providing better service and talking to potential customers.
Utilizing Your Staff for Maximum Productivity
Lean for Service Organizations per Wikipedia:
Lean service is the application of the lean manufacturing concept to service operations. It is distinct in that Lean Services are not concerned with the making of ‘hard’ products.
To date, Lean principles of Continuous Improvement and Respect for People have been successfully applied to call center services, health care, higher education, software development, and public and professional services. Conceptually, these implementations follow very similar routes to those in manufacturing settings, and very often make use of the same tools and techniques. There are, however, many significant distinctions... Click here to see the complete Wikipedia description.