Find your Lean Office Consultants at Croll Productive Synergy.

Latest Articles

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Lean Office Services

In the most basic terms Lean Office is a combination of practical and proven systems that streamline office procedures so your staff can spend more time producing and less time on baloney. Implementing Lean Office will have a positive impact on every system, process, employee and customer.

We help our clients become lean enterprises. How do we do this? We work with our clients to eliminate waste and mistakes in their administrative processes. By creating an environment of analysis and discovery we can discern where there are bottlenecks and stalled cash flow in an administrative area or process. This is significant because 60 to 80 percent of costs with bringing a product to market are administrative costs. Just be streamlining and improving the flow of information and paperwork you can dramatically reduce these costs and better utilize your staff.

Another significant factor is a competitive edge. If you are able to process orders quicker with less mistakes, you are able to service your customers faster and cheaper than the competition. This can make the difference between business sustainability and growth or closing your doors. With the new world economy this is more imperative than ever.

The best way to demonstrate what we do for our clients is through a quick story.

Before Croll Productive Synergy

John was working for Omegacorp in sales and received a faxed order from a customer. He entered it into the quoting system while making 3 calls to verify details he could not read. John gave it to his supervisor for approval and did not receive the ok until 4:50 PM. Meanwhile the customer who had not heard from John all afternoon, decided to go with another vendor. John missed his quota.

After Croll Productive Synergy

After Lean Office, John now makes and exceeds his quota easily. His customers use a web form that collects information and provides John immediate live quotes without waiting. Since John spends less time doing paperwork, he can spend more time in the field providing better service and talking to potential customers.

Utilizing Your Staff for Maximum Productivity

Lean for Service Organizations per Wikipedia:

Lean service is the application of the lean manufacturing concept to service operations. It is distinct in that Lean Services are not concerned with the making of hard products.

To date, Lean principles of Continuous Improvement and Respect for People have been successfully applied to call center services, health care, higher education, software development, and public and professional services. Conceptually, these implementations follow very similar routes to those in manufacturing settings, and very often make use of the same tools and techniques. There are, however, many significant distinctions... Click here to see the complete Wikipedia description.