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Latest Articles

  • 6 Benefits of a Training and Development Program
    Over the years I have seen a common practice of cutting employee development during difficult economic times.  Though this may seem a fiscally good idea, the real costs say otherwise.  One significant facture is the cost of turnover.  Equally important, an unengaged employee provides poor service, high absenteeism and can slowly destroy a corporate culture.  [0]


  • Effective Training = Transfer and Adoption of Skills
    As a trainer one of the biggest challenges is having your attendees retain the information and then apply it when they get back to their office.  While working with my clients I have found 6 areas which are key to adopting the new habits and workflow being implement in their organizations.  For a training program [0]


  • How Do I Apply for New York State MWBE Certification?
    In my last article I talked about the benefits of New York State MWBE certification.  Once you have determined that your business can benefit from selling to the government and you qualify for the program what should you do next?  Use the online system to submit your application.  What I really like about this system [0]


  • Why Get New York State MWBE Certified?
    Many business owners are looking for ways to expand or create new revenue streams for their business. Selling your products or services to the government is one way to do that. That being said, not every business is a good fit to sell to the government so do your research. A great place to see [0]


  • Streamline Your Growth…Or Die!
    I recently had a table at a Minority Women Business Enterprise (MWBE) Expo. It was a great event and fabulous resources for the attendees as well as quality workshops.  Wonderful to be part of that.  One area I was talking to the attendees about was rapid unmanaged growth.  As someone who was also involved with [0]


Streamlining Workflow

Once an organization has completed 5S standardization they can begin to examine how and why they do things. One of the biggest blockades of addressing this is the fear of change. When you ask staff why they do administrative processes in a particular way it is always followed with because we have always done it that way. Not the best answer. When an organization grows it builds on existing tools and procedures without taking into consideration the new conditions or environment. A productivity specialist brings to the table a new set of eyes to examine the overall process for waste, mistakes and bottlenecks.

There are numerous tools to get a clear and defined picture of what is happening within an organization. Some examples are: SIPOC diagram, Service Family Matrix, Swim lane diagram and Value Stream Map. Most organizations tend to focus on what they perceive as a problem area without addressing the overall flow and if that particular step is even necessary.

These tools let an organization identify waste, long lead times, bottleneck and redundant processes. It also allows us to examine what may be possible root causes for a particular problem area. To truly maximize your organizations resources flow of information within an office environment is vital.

We assist our clients in the analysis and development of these maps so they can address issues that are causing poor cash flow, long staff hours and inflated costs. We work with the staff and management to create an action plan to address the issues discovered during the analysis phase. Croll Productive Synergy also assists the client in implementing these changes thus the organization acts on the findings.


Creating a Value Stream Map for the Office



Value Stream Map designed for recent client